Privacy Policy

1Introduction and Scope

This Privacy Policy applies to all users of the winbet sport platform. By accessing the winbet sport website, creating an account, or using any of our services, you are considered to have agreed to this policy.

We believe that keeping every user's personal information secure is a fundamental responsibility. winbet sport therefore applies strict security measures to protect your information from unauthorised access, disclosure, or misuse.

This policy should be read alongside our Terms and Conditions, as both documents set out the terms of the relationship between you and us. In the event of any ambiguity, the provisions of this Privacy Policy will take precedence.

2Information Collection

winbet sport collects information from users in various ways. The types of information collected are described in detail below.

Information you provide when registering an account or using our services includes:

• Full name, date of birth, and national identity card details
• Email address and mobile number
• Password (stored in encrypted form, never readable in plain text)
• bKash, Nagad, Rocket, or Upay account details (for transactions)
• Content of communications with the support team

When you browse the winbet sport website, the following information may be collected automatically:

• IP address and device information
• Browser type and operating system
• Time spent on the site and pages visited
• Referral URL (the page you came from)
• Data collected through cookies and similar tracking technologies

Where necessary for identity verification, fraud prevention, or security purposes, we may collect limited information from trusted third parties. Such collection is always carried out in accordance with applicable law.

3Purpose of Information Use

winbet sport uses the collected information for the purposes listed below:

• Account Management: Completing registration, verifying identity, and keeping the account secure.
• Service Delivery: Running betting, casino games, deposits, and withdrawals without interruption.
• Transaction Processing: Completing deposits and withdrawals via bKash, Nagad, Rocket, and Upay.
• Customer Support: Resolving issues and providing assistance through live chat and email.
• Security and Fraud Prevention: Detecting unauthorised access or suspicious activity.
• Bonuses and Promotions: Managing applicable bonus offers and rewards accurately.
• Legal Obligations: Complying with applicable laws, regulations, and directives.
• Service Improvement: Analysing user experience to improve the quality of the site.

Your information will not be used for purposes beyond those listed above. If a new purpose for using information arises, this policy will be updated and, where required, your consent will be obtained.

4Information Storage and Security

Information is retained while your account is active. Even after an account is closed, certain information may be kept for a defined period where required by legal obligations, dispute resolution, or fraud investigations. Once no longer needed, information is securely deleted or anonymised.

winbet sport takes the following technical and organisational measures to protect your information:

• Data transmission is secured through SSL (Secure Socket Layer) encryption
• Passwords are stored using one-way hashing — they are never kept in plain text
• Regular security audits and vulnerability monitoring are conducted
• Access to information is restricted to authorised personnel only
• Firewalls, intrusion detection systems, and secure server environments are used

However, no method on the internet is 100% secure. If a security breach occurs, we will make every effort to notify you in accordance with applicable requirements.

5Sharing Information with Third Parties

winbet sport does not sell, rent, or trade your personal information. However, information may be shared with third parties in the limited circumstances below:

Only the necessary information is shared with selected partners for activities such as payment processing (bKash, Nagad, Rocket, Upay), identity verification, technology services, or customer support. All such partners are required to comply with our privacy policy.

Information may need to be disclosed in response to a court order, a lawful request from a law enforcement authority, or applicable legal obligations. In such cases, we provide only the information required and make every effort to notify you where possible.

In the event of a business merger or acquisition, user information may be transferred; however, the new operator will be bound by the obligations of this privacy policy. You will be informed in advance if such a change occurs.

6Cookies Policy

Cookies are small data files stored on your device. winbet sport uses cookies for various purposes:

These cookies are necessary to maintain login sessions, carry out security checks, and run the core functions of the site. The site cannot work properly without them.

These cookies are used to analyse which parts of the site users visit most, how long they stay, and where issues occur, in order to improve the quality of the service.

These cookies are used to remember language selection, display settings, and other personal preferences. You can control cookies through your browser settings, though doing so may limit some site functionality.

7Your Rights

Every user registered on the winbet sport platform has the following rights:

You may request to know what information we hold about you.

You may request that incorrect or incomplete information be corrected.

Where there is no legal obligation to retain data, you may request that your account and associated information be deleted.

You may object to the processing of your information for specific purposes where there is no legal basis for doing so.

In certain circumstances, you may request your information in a structured, readable format.

To exercise these rights, please contact our support team. You also have further rights regarding responsible gaming, such as requesting a temporary or permanent suspension of your account.

8Protection of Minors

All services on winbet sport are for persons aged 21 and above only. We do not knowingly collect any information from minors.

Age verification is mandatory during the registration process. If we become aware that we hold information belonging to a minor, we will delete it immediately and close the associated account. If a parent or guardian believes their child has registered on this platform, please notify our support team.

9Changes to This Policy

winbet sport reserves the right to update this Privacy Policy from time to time due to changes in services, legal requirements, or other reasons. For significant changes, we will publish a notice on the website and, where necessary, inform registered users by email.

Continued use of the site after any changes will be considered acceptance of the updated policy. We therefore recommend reviewing this page regularly. The date of any change will always be shown at the top of this page under "Last Updated".

For more information about this policy or any aspect of winbet sport's services, you can visit our Frequently Asked Questions (FAQ) section, where answers to common questions are compiled.

10Contact Us

If you have any questions, complaints, or requests regarding this Privacy Policy, please contact us. Our support team is available 24 hours a day, 7 days a week in both Bengali and English.