Terms and Conditions

1. General Provisions

These terms and conditions ("Terms") apply to all services, products and activities on the winbet sport platform. By using this website and its applications, you are automatically considered to have accepted these Terms.

winbet sport is an online gaming and sports betting platform operated for Bangladeshi users. Slot games, live casino, cricket betting and other gaming features are available on this platform.

These Terms are written in Bengali and will be interpreted in accordance with applicable laws of Bangladesh. If any part of the Terms is unclear, the decision of winbet sport shall be considered final.

1.1 Definition of Services

"Services" refers to the winbet sport website, mobile application and all gaming, betting and payment-related activities within it. "User" or "Member" refers to any individual holding a registered account.

1.2 Language and Communication

winbet sport provides support in both Bengali and English. All official communications and notices will be sent in Bengali, though an English version may also be provided when needed.

2. Account Registration and Eligibility

To open an account and use the services on winbet sport, applicants must meet the following eligibility requirements:

• The applicant must be at least 21 years of age (21+).
• The applicant must be a valid citizen or resident of Bangladesh.
• A valid mobile number and email address that can be verified must be provided.
• Each person may open only one account — creating multiple accounts is strictly prohibited.
• All information provided at the time of registration must be accurate, truthful and up to date.

2.1 Identity Verification (KYC)

After registration, winbet sport may request documents for identity verification at any time. Members may be required to provide copies of their national ID card, passport or other government-issued documents. Withdrawal access may be restricted until verification is complete.

2.2 Consequences of False Information

If false, misleading or incomplete information is provided at the time of registration or thereafter, winbet sport reserves the right to close the relevant account at any time and forfeit any winnings earned.

3. Account Management and Security

Each member is fully responsible for the security of their own account. It is each member's duty to keep their login credentials (username and password) confidential.

• The account may not be transferred to any other person.
• The account may not be made available for use by third parties.
• If any suspicious activity is noticed, the support team must be informed immediately.
• It is recommended to change your password regularly.

3.1 Account Balance

Funds held in the account may only be used for betting and gaming purposes. winbet sport does not pay any interest or profit, and deposited funds may not be treated as an investment.

4. Deposits and Withdrawals

All financial transactions on winbet sport are completed through mobile banking. The currently accepted methods for deposits and withdrawals are:

4.1 Deposit Conditions

• The minimum deposit amount is ৳100 (for each method).
• Deposits must be made from a mobile banking account registered in your own name.
• Funds sent from third-party accounts will not be accepted and will be returned.

4.2 Withdrawal Conditions

• The minimum withdrawal amount is ৳800.
• Withdrawals are generally processed within 30 minutes to 3 hours.
• Withdrawals may only be made through the same method used for the deposit.
• Large withdrawals may be held until identity verification is complete.
• Withdrawals cannot be made until the wagering requirements for any bonus are met.

4.3 Transaction Verification

winbet sport reserves the right to verify unusual or suspicious transactions. If evidence of fraudulent activity is found, the transaction may be cancelled and the account suspended.

5. Bonuses and Promotional Offers

winbet sport provides various bonuses and promotional offers. It is important to read the relevant terms carefully before using these offers.

5.1 Welcome Bonus

New members will receive a 120% bonus on their first deposit, up to a maximum of ৳5,000. For example, a deposit of ৳1,000 will add ৳1,200 in bonus funds, giving a total balance of ৳2,200. Before withdrawing this bonus, the bonus amount must be wagered 25 times — meaning ৳30,000 in wagering is required for a ৳1,200 bonus.

5.2 General Bonus Terms

• The same bonus cannot be claimed more than once from a single account.
• Bonus funds cannot be withdrawn directly — withdrawal is only possible after the wagering requirements are met.
• If bonus abuse or manipulation is proven, the bonus and any related winnings will be forfeited.
• winbet sport reserves the right to modify or cancel any bonus offer.

5.3 Other Promotional Offers

In addition to the welcome bonus, winbet sport offers weekly rewards, cricket festival bonuses, birthday special gifts, friend referral bonuses and Monday reload offers. Each offer has specific wagering requirements that must be read before accepting the offer.

6. Betting Rules

Sports betting and casino gaming on winbet sport operate under specific rules. It is the member's responsibility to read the rules for each game or event before placing a bet.

6.1 Sports Betting

• A confirmed bet cannot be changed or cancelled.
• If an event is cancelled or does not take place at the scheduled time, the bet amount will be refunded.
• winbet sport reserves the right to cancel bets placed at incorrect odds recorded due to a technical error.
• If one selection in a multi-bet is cancelled, it will be counted at odds of 1.00.

6.2 Casino and Slot Games

• The RTP and rules of each game are determined according to the game provider's terms.
• Abnormal winnings displayed due to a technical error may be voided.
• If a game session is interrupted mid-way, winbet sport will determine the result according to server records.

6.3 Maximum Win Limit

winbet sport reserves the right to set a maximum win amount from a single bet or game session. This limit may change, and a separate limit may apply during specific promotions.

7. Prohibited Activities

The following activities are strictly prohibited on the winbet sport platform and may result in account closure as well as legal action:

• Creating multiple accounts or using another person's account.
• Bonus abuse or bonus arbitrage activities.
• Participating in match fixing or any fraudulent betting activity.
• Attempting to hack or gain unauthorized access to the platform's software or systems.
• Operating an account on behalf of a minor (under 21 years of age).
• Money laundering or transacting with funds from illegal sources.
• Placing bets through automated bots or scripts.
• Sending abnormal traffic to the server with the intent to disrupt the service.

8. Account Closure and Suspension

winbet sport reserves the right to suspend or permanently close any account without prior notice in the following circumstances:

• If any clause of the Terms is violated.
• If evidence of false identity or forged documents is found.
• If fraudulent or suspicious financial activity is identified.
• If the account has been inactive for an extended period (more than 12 months).

8.1 Voluntary Account Closure

If a member wishes to close their account voluntarily, they must contact the customer service team. Any pending withdrawals must be completed and active bonus wagering requirements must be fulfilled before the account is closed.

9. Responsible Gaming

winbet sport believes that gaming is for entertainment — not as a means of livelihood. We ask our members to stay informed about our responsible gaming policy.

• Members can set daily, weekly or monthly deposit limits for themselves.
• There is an option to voluntarily pause the account for a temporary break.
• If any signs of gambling addiction appear, seeking professional help is recommended.
• The minimum age to participate in all gaming activities is 21 years.

10. Privacy and Data Protection

winbet sport places the highest importance on the privacy of users' personal information. To learn more about how data is collected, stored and used, please read our Privacy Policy, which is considered part of these Terms.

10.1 Data Protection Measures

Members' financial and personal information is kept secure through SSL encryption technology. winbet sport never sells members' personal information to third parties. Information may be disclosed when required by law or upon request from authorities.

10.2 Cookie Policy

Cookies are used on the winbet sport website and app to improve the user experience. Continued use of the platform will be taken as consent to the cookie policy.

11. Dispute Resolution

In the event of any dispute or complaint, the member must first contact winbet sport customer service. Our support team provides assistance in Bengali and English via 24/7 live chat and email.

11.1 Complaints Process

1. First, submit a detailed complaint via live chat or email.
2. Our team will review the complaint and respond as quickly as possible.
3. Additional information or evidence may be requested if needed.
4. The final decision will be communicated in writing.

11.2 Finality of winbet sport's Decision

In any gaming or betting dispute, the decision of winbet sport authority shall be considered final. Most common questions are already answered in our FAQ section — you are requested to check there before submitting a complaint.

12. Changes to Terms and Conditions

winbet sport reserves the right to modify these terms and conditions at any time. In the case of significant changes, members will be notified via their registered email or through platform notifications.

Continued use of the platform after changes take effect will be considered as acceptance of the new terms and conditions. If a member does not agree to the new terms, they have the right to close their account and withdraw their total balance.

To learn more about winbet sport, please read our About Us page, which contains detailed information about the platform's goals and operations.

12.1 Contact Information

If you have any questions about these terms and conditions, please contact our support team via 24/7 live chat.